Picking up my rental car

Rental Moose mascot holding red Iphone and photographing condition of rental car. Its important to always take check-in photos of the rental car when you pick it up.

In this post, you will find all the information you need to pick up your rental car without any surprising moments at the pick-up desk. Make sure you have your voucher and get it ready on your phone, or print it out before leaving.

What do I need in order to pick up my rental car?

You (Driver) need to have a valid driving license (an International Driving Permit may be required), an ID or passport, and enough funds on your card for the rental and a security deposit. The name on the credit card must match the driver.

Protect yourself with Rentalmoose check-in and check-out

The Rentalmoose online platform gives you the option to take pictures documenting the rental car’s condition at pick-up and drop-off.

Do I need to pay anything at the rental desk?

If you have booked a car via Rentalmoose, please keep in mind that you have only paid for a booking fee to reserve your car.

When you get to the rental desk, you will have to pay the entire price of the rental.

A security deposit is required, too. The amount varies depending on your age, driving experience, car category, and many other factors. Typically, the deposit can range anywhere between 200-1400 EUR.

How do I get support from Rentalmoose?

Please go to https://rentalmoose.com and click the Rentalmoose chat on the left. Click on it to start a conversation.

Making a booking in Rentalmoose

In this blog post, I will introduce you to my booking system so that you can find your best value car rental for your upcoming trip.

I will walk you through the process of making a booking successfully. I will also point out key facts in different stages of the booking process that you should be aware of when booking your rental car.

That way, you don’t get unexpected surprises when picking up the rental car.

Searching the location & selecting your travel dates

You start off by selecting the location where you want to pick-up your rental car. After choosing your location, you need to enter the time frame for the rental period.

Once that’s done, you will be presented with rental cars available for the selected dates.

Browsing through search results & picking the right rental car

After choosing your location and time frame, my system will display all of the rental cars available for your selected dates. Rentalmoose features the most well-known car rental brands across the globe, there are lots of options to choose from.

You can apply detailed filters to narrow down my offers. You can sort the rental cars by brand, car category, transmission, mileage, or even if you want to have a hybrid or an electric car.

Booking overview

Once you have chosen your desired rental car, you can review the details and read the rental car company’s terms and conditions. Be sure to read through them to find information regarding the deposit, additional fees, and the insurance policy.

Driver details

When you’re happy with the booking overview, you will have to insert the driver details. Keep in mind that the driver details and the payment details need to be the same.


As soon as you’ve entered the driver details, it’s time to pay the partial fee of your rental car. It’s a low-risk option as you don’t need to pay the whole amount of your booking fee.

The rest of the fee needs to be settled when picking the rental car up.

Confirmation & voucher

After the payment is processed, you will be taken to a confirmation section. This is where you can find your booking details and a downloadable voucher for the car. You can also set reminder for your booking.

You will receive an e-mail confirmation of your booking along with the voucher, too.

However, you can always come back to the My Account section at rentalmoose.com to check your booking.

Your booking can be canceled free of charge up to 48h before the scheduled pick-up time.


Every booking made with Rentalmoose.com is a contribution to a fight against climate change. We plant a tree for every rental car booked with our online platform.

Before making a booking

Rental Moose mascot posing with red Kia rental car. Europcar Estonia rental car fleet.

Hi there, I am Rentalmoose! I’m happy that you found your way to the rentalmoose.com website to find your next rental car.

Here, you can compare offers from global and local rental car companies across thousands of stations. Rentalmoose.com is a car rental broker, I do not own the car fleet nor counters at the pick-up and drop-off locations.

If you’re planning to rent a car on your next trip, you have come to the right place. Let’s have a look at some of the important things that you should consider before renting a car in your desired location.

Trip plans:

Driver and traffic:

Trip plans

Purpose of my trip

First, let’s get started with planning the trip. You probably have an idea what kind of trip is waiting for you ahead.

Knowing the type of your trip will help you sort out what rental car you need. Below are a few examples of the trips you could have:

  • Beach holiday, not a lot of driving 
  • Active holiday (golfing, surfing, skiing, hiking etc)
  • Visiting different cities and sightseeings, lot of driving
  • Business, need to quickly get a car from the airport

Type of car I need

 You can choose the right car for your trip according to:

  1.  how many people you are traveling with
  2. what type of car you require
  3. how much room you need for your luggage or any extra equipment (ski racks, for example)

If you’re planning to drive a lot, you should consider the car’s comfort and fuel economy. If you are looking to rent a fuel-efficient vehicle, diesel cars can be the ideal choice. 

If you won’t be covering long distances, consider renting a hybrid or an EV for your trip. You will help to lower the carbon dioxide emissions on our planet.

That way, the air is fresher to breathe in both cities and nature. I like to breathe fresh air, and I’m sure you do too. Did you know that I will plant a tree for every rental car booked via Rentalmoose? 

You can change your carbon footprint today and book your next rental car through rentalmoose.com. Small changes can have a big impact 🙂

While making your booking, you can choose the right model which suits you best. Same with fuel type. Click here to learn more about the booking process.

Return at a different location & drive across borders

 When planning your trip, you can get creative with the route! Lots of car rental companies permit cross-border trips and returning the car to a different location. 

In most cases, a cross-border trip or return at another location comes at an extra fee. That fee will depend on the region as different return locations and cross borders have different fees set by each supplier.

You see the exact fee during the rental car booking process.

Driver and traffic

Lastly, it’s important to take a look at the driver requirements and check the traffic direction in the country you’re going to.

Driver ABC for renting a car

In this section, we are going to cover the key requirements for drivers renting a car.

  • driving license
  • age restrictions
  • additional driver

Driving license

 I am from Scandinavia, Northern Europe. With an EU-issued driving license, you can drive across the EU without the need for an International Driving Permit (IDP).

Vice versa, when you are coming from outside the European Economic Area, you might need IDP in some countries within the European Union to be eligible to drive.

International Driving Permit

 However, things will change rapidly when you are driving outside the European Economic Area with your National driving license.

What is an International Driving Permit? 

  The National Road Administration issues international driving permits pursuant to the 1968 Vienna Convention on Road Traffic.

An international driving permit is a booklet in the A6 format that complies with all the requirements set by the convention mentioned above. 

An international driving permit – which is essentially a translation of your National driving license into French, English, Spanish and Russian – may be required in order to drive a power-driven vehicle in countries not belonging to the European Economic Area.

It should be remembered that an international driving permit is valid only alongside a National driving license. It is issued based on a valid National driving license with a validity of three years. 

If your domestic driving license is set to expire within three years, the international driving permit is issued with the same term of validity. You can find your expiration date on your license.

How should I get an International Driving Permit?

The following documents must be submitted to a service bureau of the Road Administration:

  • an identity document;
  • a photograph (min. size 35 x 45 mm);
  • a payment confirmation (state fee).

An international driving permit is replaced when it expires, becomes invalid, the holder’s data or the category of the vehicle for which the right to drive was granted changes, or when it is not possible to recognize the holder from the photo.

If the international driving permit is lost, stolen, or destroyed, you must submit an explanatory letter or proof from the police or rescue board and the documents and photo required for the application. 

Previously issued valid international driving permit is repealed as of the date of the written notice of the holder of the driving license.

Reference from https://www.mnt.ee/eng/driver/driving-licence/international-driving-permit

Important notice regarding IDP when renting a car

 Some car rental providers don’t rent cars out without an IDP. Please read through the T&Cs when booking your rental car.

You can check out this blog post to learn all you need to know about International Driving Permits.

Age Restrictions

Young driver fee

When I was young, I traveled with my fellow friends and wanted to rent a car as most countries in the world permit 18-year-olds to get a driving license.

However, different restrictions apply when renting a car. A Young Driver fee is usually applied for drivers who are between 21 and 25 years old(sometimes the age differs depending on the supplier, location, and car category). Very few car rental companies rent a car to drivers under 21.

Senior driver fee

Drivers older than 65 might have to pay a senior driver fee. 

Young and senior drivers have an extra fee that is applied on top of the rental quote unless stated otherwise. Be aware of the fee, it can be charged either:

  1. During the booking process
  2. When picking up the rental car.

In the next section, you will see where fees will be visible when making a booking.

Rentalmoose insider tip: Always read the rental company’s terms and conditions to avoid unpleasant surprises later on.

The age restriction applies to all authorized drivers as well, not just the renter!

Additional driver

Do you want to drive the entire time? If it’s a long-distance trip, you might get tired at some point. In that case, it’s best to add a second driver (or more) to your booking.

Additional drivers need to be approved in the rental agreement. All driver requirements will apply to additional drivers, too (IDP, age restrictions, etc.).

Additional drivers need to show up when picking up the car and provide a valid driver’s license and an ID or passport, depending on the region.

Additional driver can be registered either:

  1. During the online booking process or;
  2. When picking up the car at the car rental pick up desk.

An additional driver fee is applied on a daily basis during the entire rental period. The fee depends on the car rental company. 

Rentalmoose insider tip: Always read the car company’s terms and conditions to be aware of any fees. Check out this blog post to learn more about common car rental fees.


Make sure to check the traffic direction and local traffic laws and regulations, especially if it’s your first time visiting the country.

As I come from Scandinavia, I was completely lost for the first hour of driving in London as the traffic was opposite of what I was used to.

Here is a list of left- and right-hand traffic

At first, driving on the other side of the road can feel confusing. I can assure you that you will get used to it quickly.

That’s about it! If you have made your plans, let’s get ready to make the rental car booking for your upcoming trip.

Rentalmoose OÜ 2020