Month: March 2020

Picking up my rental car

Rental Moose mascot holding red Iphone and photographing condition of rental car. Its important to always take check-in photos of the rental car when you pick it up.

In this post, you will find all the information you need to pick up your rental car without any surprising moments at the pick-up desk. Make sure you have your voucher and get it ready on your phone, or print it out before leaving.

What do I need in order to pick up my rental car?

You (Driver) need to have a valid driving license (an International Driving Permit may be required), an ID or passport, and enough funds on your card for the rental and a security deposit. The name on the credit card must match the driver.

Protect yourself with Rentalmoose check-in and check-out

The Rentalmoose online platform gives you the option to take pictures documenting the rental car’s condition at pick-up and drop-off.

Do I need to pay anything at the rental desk?

If you have booked a car via Rentalmoose, please keep in mind that you have only paid for a booking fee to reserve your car.

When you get to the rental desk, you will have to pay the entire price of the rental.

A security deposit is required, too. The amount varies depending on your age, driving experience, car category, and many other factors. Typically, the deposit can range anywhere between 200-1400 EUR.

How do I get support from Rentalmoose?

Please go to https://rentalmoose.com and click the Rentalmoose chat on the left. Click on it to start a conversation.

Making a booking in Rentalmoose

In this blog post, I will introduce you to my booking system so that you can find your best value car rental for your upcoming trip.

I will walk you through the process of making a booking successfully. I will also point out key facts in different stages of the booking process that you should be aware of when booking your rental car.

That way, you don’t get unexpected surprises when picking up the rental car.

Searching the location & selecting your travel dates

You start off by selecting the location where you want to pick-up your rental car. After choosing your location, you need to enter the time frame for the rental period.

Once that’s done, you will be presented with rental cars available for the selected dates.

Browsing through search results & picking the right rental car

After choosing your location and time frame, my system will display all of the rental cars available for your selected dates. Rentalmoose features the most well-known car rental brands across the globe, there are lots of options to choose from.

You can apply detailed filters to narrow down my offers. You can sort the rental cars by brand, car category, transmission, mileage, or even if you want to have a hybrid or an electric car.

Booking overview

Once you have chosen your desired rental car, you can review the details and read the rental car company’s terms and conditions. Be sure to read through them to find information regarding the deposit, additional fees, and the insurance policy.

Driver details

When you’re happy with the booking overview, you will have to insert the driver details. Keep in mind that the driver details and the payment details need to be the same.

Payment

As soon as you’ve entered the driver details, it’s time to pay the partial fee of your rental car. It’s a low-risk option as you don’t need to pay the whole amount of your booking fee.

The rest of the fee needs to be settled when picking the rental car up.

Confirmation & voucher

After the payment is processed, you will be taken to a confirmation section. This is where you can find your booking details and a downloadable voucher for the car. You can also set reminder for your booking.

You will receive an e-mail confirmation of your booking along with the voucher, too.

However, you can always come back to the My Account section at rentalmoose.com to check your booking.

Your booking can be canceled free of charge up to 48h before the scheduled pick-up time.

Conclusion

Every booking made with Rentalmoose.com is a contribution to a fight against climate change. We plant a tree for every rental car booked with our online platform.

Before making a booking

Rental Moose mascot posing with red Kia rental car. Europcar Estonia rental car fleet.

Hi there, I am Rentalmoose! I’m happy that you found your way to the rentalmoose.com website to find your next rental car.

Here, you can compare offers from global and local rental car companies across thousands of stations. Rentalmoose.com is a car rental broker, I do not own the car fleet nor counters at the pick-up and drop-off locations.

If you’re planning to rent a car on your next trip, you have come to the right place. Let’s have a look at some of the important things that you should consider before renting a car in your desired location.

Trip plans:

Driver and traffic:

Trip plans

Purpose of my trip

First, let’s get started with planning the trip. You probably have an idea what kind of trip is waiting for you ahead.

Knowing the type of your trip will help you sort out what rental car you need. Below are a few examples of the trips you could have:

  • Beach holiday, not a lot of driving 
  • Active holiday (golfing, surfing, skiing, hiking etc)
  • Visiting different cities and sightseeings, lot of driving
  • Business, need to quickly get a car from the airport

Type of car I need

 You can choose the right car for your trip according to:

  1.  how many people you are traveling with
  2. what type of car you require
  3. how much room you need for your luggage or any extra equipment (ski racks, for example)

If you’re planning to drive a lot, you should consider the car’s comfort and fuel economy. If you are looking to rent a fuel-efficient vehicle, diesel cars can be the ideal choice. 

If you won’t be covering long distances, consider renting a hybrid or an EV for your trip. You will help to lower the carbon dioxide emissions on our planet.

That way, the air is fresher to breathe in both cities and nature. I like to breathe fresh air, and I’m sure you do too. Did you know that I will plant a tree for every rental car booked via Rentalmoose? 

You can change your carbon footprint today and book your next rental car through rentalmoose.com. Small changes can have a big impact 🙂

While making your booking, you can choose the right model which suits you best. Same with fuel type. Click here to learn more about the booking process.

Return at a different location & drive across borders

 When planning your trip, you can get creative with the route! Lots of car rental companies permit cross-border trips and returning the car to a different location. 

In most cases, a cross-border trip or return at another location comes at an extra fee. That fee will depend on the region as different return locations and cross borders have different fees set by each supplier.

You see the exact fee during the rental car booking process.

Driver and traffic

Lastly, it’s important to take a look at the driver requirements and check the traffic direction in the country you’re going to.

Driver ABC for renting a car

In this section, we are going to cover the key requirements for drivers renting a car.

  • driving license
  • age restrictions
  • additional driver

Driving license

 I am from Scandinavia, Northern Europe. With an EU-issued driving license, you can drive across the EU without the need for an International Driving Permit (IDP).

Vice versa, when you are coming from outside the European Economic Area, you might need IDP in some countries within the European Union to be eligible to drive.

International Driving Permit

 However, things will change rapidly when you are driving outside the European Economic Area with your National driving license.

What is an International Driving Permit? 

  The National Road Administration issues international driving permits pursuant to the 1968 Vienna Convention on Road Traffic.

An international driving permit is a booklet in the A6 format that complies with all the requirements set by the convention mentioned above. 

An international driving permit – which is essentially a translation of your National driving license into French, English, Spanish and Russian – may be required in order to drive a power-driven vehicle in countries not belonging to the European Economic Area.

It should be remembered that an international driving permit is valid only alongside a National driving license. It is issued based on a valid National driving license with a validity of three years. 

If your domestic driving license is set to expire within three years, the international driving permit is issued with the same term of validity. You can find your expiration date on your license.

How should I get an International Driving Permit?

The following documents must be submitted to a service bureau of the Road Administration:

  • an identity document;
  • a photograph (min. size 35 x 45 mm);
  • a payment confirmation (state fee).

An international driving permit is replaced when it expires, becomes invalid, the holder’s data or the category of the vehicle for which the right to drive was granted changes, or when it is not possible to recognize the holder from the photo.

If the international driving permit is lost, stolen, or destroyed, you must submit an explanatory letter or proof from the police or rescue board and the documents and photo required for the application. 

Previously issued valid international driving permit is repealed as of the date of the written notice of the holder of the driving license.

Reference from https://www.mnt.ee/eng/driver/driving-licence/international-driving-permit

Important notice regarding IDP when renting a car

 Some car rental providers don’t rent cars out without an IDP. Please read through the T&Cs when booking your rental car.

You can check out this blog post to learn all you need to know about International Driving Permits.

Age Restrictions

Young driver fee

When I was young, I traveled with my fellow friends and wanted to rent a car as most countries in the world permit 18-year-olds to get a driving license.

However, different restrictions apply when renting a car. A Young Driver fee is usually applied for drivers who are between 21 and 25 years old(sometimes the age differs depending on the supplier, location, and car category). Very few car rental companies rent a car to drivers under 21.

Senior driver fee

Drivers older than 65 might have to pay a senior driver fee. 

Young and senior drivers have an extra fee that is applied on top of the rental quote unless stated otherwise. Be aware of the fee, it can be charged either:

  1. During the booking process
  2. When picking up the rental car.

In the next section, you will see where fees will be visible when making a booking.

Rentalmoose insider tip: Always read the rental company’s terms and conditions to avoid unpleasant surprises later on.

The age restriction applies to all authorized drivers as well, not just the renter!

Additional driver

Do you want to drive the entire time? If it’s a long-distance trip, you might get tired at some point. In that case, it’s best to add a second driver (or more) to your booking.

Additional drivers need to be approved in the rental agreement. All driver requirements will apply to additional drivers, too (IDP, age restrictions, etc.).

Additional drivers need to show up when picking up the car and provide a valid driver’s license and an ID or passport, depending on the region.

Additional driver can be registered either:

  1. During the online booking process or;
  2. When picking up the car at the car rental pick up desk.

An additional driver fee is applied on a daily basis during the entire rental period. The fee depends on the car rental company. 

Rentalmoose insider tip: Always read the car company’s terms and conditions to be aware of any fees. Check out this blog post to learn more about common car rental fees.

Traffic

Make sure to check the traffic direction and local traffic laws and regulations, especially if it’s your first time visiting the country.

As I come from Scandinavia, I was completely lost for the first hour of driving in London as the traffic was opposite of what I was used to.

Here is a list of left- and right-hand traffic

At first, driving on the other side of the road can feel confusing. I can assure you that you will get used to it quickly.

That’s about it! If you have made your plans, let’s get ready to make the rental car booking for your upcoming trip.

Rentalmoose Terms and Conditions & Privacy Policy

Rentalmoose OÜ, Tuukri 50, Tallinn 101122, Estonia, company reg number: 14711897 (in the following “Rentalmoose”).

1. General

1.1 We may make changes to these terms

We amend these terms from time to time. We will note the date that amendments were last made at the top of these terms, and any amendments will take effect upon posting. If you are a registered user of our site we will notify you of material changes to these terms by either sending a notice to the email address associated with your account or by placing a notice on our site. If you disagree with the updated terms, please stop using our site. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

1. 2 We may make changes to our site

We may update and change our site from time to time to reflect changes to our services, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.

1.3 We may suspend or withdraw our site

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

The provision of our site is reliant on the internet and devices. You fully understand and agree that we will not be liable for any losses suffered by you as a result of our site not being available due to events, circumstances or causes beyond our reasonable control, including but not limited to internet, system or device instability, computer viruses and hacker attacks.

You are responsible for providing the necessary equipment (including but not limited to an appropriate device and internet connection) and ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

1.4 What services do we provide?

Our site assists you in gathering travel information, determining the availability of travel-related products and services, making legitimate bookings or reservations, transacting with travel suppliers, and dealing with customer service requests.

1.5 By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

By using our site, you warrant that you have capacity to enter into a legally binding contract (including being at least the required age to have capacity in your country) and that you will only use our site to make legitimate reservations.

1.6 How you may use material on our site

We are the owner or the licensee of all patents, copyright, trademarks, business names and domain names, rights in designs, rights in computer software, database rights and all other intellectual property rights, in each case whether registered or unregistered, in our site. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organization to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

1.7 How you may use material on our site

We are the owner or the licensee of all patents, copyright, trademarks, business names and domain names, rights in designs, rights in computer software, database rights and all other intellectual property rights, in each case whether registered or unregistered, in our site. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organization to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

1.8 We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

1.9 Our responsibility for loss or damage suffered by you

Your use of our site is entirely at your own risk. Much of the information on our site has been provided by the relevant Car Rental Companies and/or users of our website who have provided reviews of the services. We will endeavour to ensure that the information is accurate and complete however, to the extent permitted by law, we shall not be liable for any loss or damage incurred by you as a result of the inaccuracy or incompleteness of the information.  

Different limitations and exclusions of liability will apply to liability arising as a result of you booking any travel services on this site, which will be set out in our booking terms and conditions below. No representations, warranties or conditions are given by us in respect of any information which is provided to you on this site and any such representations, warranties or conditions are excluded, save to the extent that such exclusion is prohibited by law. 

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. To the extent permitted by law, our total liability arising under or in connection with these terms shall in all circumstances be limited to one thousand (1,000) euros.

1. 10 Your responsibility for loss or damage suffered by us

You are responsible for any losses suffered by us as a result of any use by you of our site which is not in accordance with these terms.

1.11 Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

1.12 Currency conversions

The currency rates on our site are based on various sources and are provided as a guideline only. The provider of the account you pay with may use an alternative currency rate which you are responsible for confirming.

1. 13 Breach of these terms of use

Failure to comply with these terms of use may result in our taking all or any of the following actions:

Immediate, temporary or permanent withdrawal of your right to use our site. Immediate, temporary or permanent removal of any Contribution uploaded by you to our site.

Issue of a warning to you. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

Further legal action against you. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

1. 14 Which laws apply to any disputes?

These terms of use and the provision of all services on Rentalmoose shall be governed by Estonian and European Union laws. You and we both agree that the courts of Estonia will have exclusive jurisdiction over any disputes in relation to these terms.

1.15 Language

Where the original English version of these terms of use has been translated into other languages, the English version shall prevail in the event of any inconsistencies between the versions. The English version is available on our platform (by selecting any “English” language) or shall be sent to you upon your written request.

1.16  Other

If any court or relevant authority finds that part of these terms are illegal, the rest will continue in full force and effect.

Even if we delay enforcing these terms, we may still take steps against you at a later date.

2. Data Protection

www.rentalmoose.com  website is operated on servers controlled by Rentalmoose OÜ., a Estonian based company.. If you do not want your data to be processed by Rentalmoose OÜ in Estonia, please do not use this site. By using our services, you acknowledge that your data will be processed in Estonia and recognize that processing your data by Rentalmoose OÜ is required for us to provide you with our services.

You may at any time request to see the information which is being held by us and request to make amendments to this information or delete this information. Please contact us at info@rentalmoose.com or use our postal address:
Rentalmoose OÜ
Tuukri 50, Tallinn  10112, Estonia

3. Reservations

Generally, reservations via Rentalmoose are confirmed immediately. Exceptions can include last-minute bookings, on request bookings, special vehicles, one-way rentals and optional equipment. In these cases Rentalmoose has to request a confirmation from the car rental company. Following confirmation and payment, Rentalmoose sends a car rental voucher to the customer by email. The client has to present this voucher to the car rental company at time of pick-up. The actual rental agreement is concluded locally between the customer and the car rental company and is subject to the car rental company’s terms & conditions as well as local legislation. Rentalmoose reserves the right to change the booking to another car rental company – subject to availability – and to inform the customer in due time.

4. Payment

Customers have to pay a booking fee to Rentalmoose at time of reservation. Amount of the booking fee is to be determined before payment.  Payment must be made by bank card, depending on Car Rental Company requirements it can be Debit or Credit card or both. At the time of pick-up, a valid bank card in the name of the main driver (the name on your car hire booking) must be presented to the car rental company for the deposit (see “Deposit”). Only upon receipt of full payment Rentalmoose will send the car rental voucher – once confirmed by the car rental company – to the customer. All prices are based on 24-hour periods starting with the pick-up time. The charged price is valid for the confirmed duration. Variations can result in additional charges locally e.g. in case of early returns the car rental company might charge higher daily rates and/or in case of late returns the car rental company might charge the extra hours/days at locally applicable rates. As Rentalmoose is acting as a Disclosed Agent we are unable to issue an invoice with VAT. Should you need an invoice with VAT we recommend that you contact the car rental supplier.

 5. Deposit

At time of pick-up the car rental company requires a deposit. This takes place by an amount being blocked or charged on the international, valid credit card issued in the name of the renter. Debit cards and prepaid credit cards might not be not accepted, please check each supplier’s terms.  Information regarding the acceptance of credit cards at time of pickup can be found in the terms and conditions of each car rental company during the booking process and on the voucher. In general, the deposit amount includes the value of a full tank plus the excess in case of damages to or theft of the rental car plus any local charges (for optional equipment, optional insurances taken out locally, one-way fees etc.)

6. Car Category

Reservations and confirmation are for car categories only, never for a specific make or model. Car rental companies maintain fleets with many different makes and models of similar size and configuration. Car rental companies reserve the right to provide similar or higher category cars to the customer than originally booked and paid for. 

7. Pick up & Return of Rental Cars

Already at time of reservation the customer determines exactly where and when the pick-up and the return of the rental car will take place. When making a reservation for pick-up at an airport location, Rentalmoose and the car rental company require the flight number and arrival time. Should you expect to be delayed for the pickup of the vehicle, you should also contact us to ensure your vehicle can be confirmed after the scheduled timing. For pick-ups at downtown locations customers only need to provide the exact time. In general, car rental companies will hold the rental car available for pick-up until 30 to 60 minutes after the originally reserved time, as long as this is within the normal location opening hours. Pick-ups outside of normal location opening hours are on request and will be charged an extra fee. 

8. Deliveries & Collections

This service can be requested with the car rental companies from downtown locations for an extra fee. For deliveries and collections requests it is mandatory to provide the hotel name, address and telephone number. Agreed times are approximate only and can vary by up to 60 minutes. Deliveries and collections of rental cars are not possible to/from cruise terminals, private accommodation, Fincas or campgrounds. 

9. Driver License

Renters and additional authorized drivers must present a valid driving licence at time of pick-up which they must have held for at least 1 year, exceptionally for 3 years or more (for details see Rental company and voucher terms & conditions). If the valid national driving licence is not completely in the Roman alphabet, then an International Driving Permit (IDP) is mandatory, valid only in addition to the national driving licence. Some car rental suppliers always require an IDP at time of pick-up even if the original national driver license is in the Roman alphabet (for details see voucher terms & conditions). All car rental suppliers have minimum age requirements. Some of the suppliers also have a maximum age limit. This is valid for both the main and the additional driver. 

10. Additional Drivers

With some car rental companies the fees for additional drivers are already included in the price; others charge a daily fee at time of pick-up. Such fees are stated on Rentalmoose’s website and on the car rental voucher. In any case, additional drivers need to be registered in the rental agreement and need to present the same documents as the renter at time of pick-up (driving licence and International Driving Permit where required and passport/personal ID). 

11. Insurances

Fees, inclusions and coverage differ by destination, car rental company and car category. Customers should refer to the actual rental agreements (in local language, often with English translations) of the car rental companies for details. In general, insurance claims based on the rental agreement can only be made when damages are reported to and recorded by local police. In any case it is a prerequisite that utilization of the rental car is in accordance with the rental agreement. Rentalmoose’s products and prices always include: liability insurance including legally required minimum coverage, CDW = Collision Damage Waiver with or without excess depending on the car rental company. CDW never covers damage to tyres, glass, exterior mirrors, underside, interior, roof, engine, damage to the locks and loss of vehicle keys. TP = Theft Protection with or without excess depending on the car rental company.

12. Refundable Excess Products

For car rental bookings in most destinations and with most of our car rental partners, Rentalmoose is offering a Refundable Excess product for an additional fee. Detailed terms and conditions and prices are part of the car rental voucher and are being communicated at time of reservation. This Refundable Excess policy is NOT an insurance but a special service of Rentalmoose LLC. Rentalmoose will decide on the validity and the extent of the claim according to the company’s best judgement. When the car rental booking includes the Refundable Excess product from Rentalmoose (not from the car rental company), customers need to provide the following documents in case of damage to or theft of the rental car: rental agreement, damage report from the car rental company, police report or – in case of single vehicle accidents a police notification, proof of payment/credit card statement. Only when all documents are present and wilfulness and severe negligence can be excluded, a refund will be processed. Rentalmoose’s Refundable Excess product is in no way linked to any CDW offered by car rental companies. No refund will be made when damages/accidents occurred due to violation of local traffic rules, breach of the rental agreement or when any involved third party refuses the settlement of the claim. All rental agreements are subject to the local legislation of the pick-up country. 

13. Refundable Excess

With Refundable Excess, damage to certain vehicle parts is always excluded from the refund: damage to glass, tyres, the interior, gearbox, underside, roof, clutch, engine, oil sump, damage caused by filling with wrong fuel, accidents caused by animals (including beech marten bites). Please refer to the voucher (the last page) for more detailed information on exceptions with the purchased product. Refundable Excess does not cover damage to or loss of personal property, vehicle theft due to the loss of vehicle keys, car rental supplier’s income loss for the vehicle which cannot be used, roadside assistance, towing charges, any processing fees in the event of damage (if applicable), administrative fees nor any subsequent personal costs such as telephone bills, hotel accommodation, public transportation or taxi costs. A refund is also impossible if the accident has been caused by breaking the local traffic rules and/or if the driver has been issued with a fine, and/or when the insurance company (even if the other party involved) has rejected the claims settlement on the spot. All rental agreements are subject to the local legislation of the pick-up country. 

 14. Refundable Excess with Extra Cover

Refundable Excess with Extra Cover excludes: damage to the interior and gears. For more details and the individual exclusions of the purchased product, please refer to the voucher (the last page ). This product also does not cover any damage to or loss of personal property, vehicle theft due to loss of vehicle keys, car rental supplier’s loss of income for the vehicle which cannot be used, roadside assistance, towing charges, any processing fees in the event of damage (if applicable), administrative fees nor any subsequent personal costs such as telephone bills, hotel accommodation, public transportation or taxi costs. A refund is also impossible if the accident has been caused by breaking the local traffic rules and/or if the driver has been issued with a fine, and/or when the insurance company (even of the other party involved) has rejected the claims settlement on the spot. All rental agreements are subject to the local legislation 

15. Additional Coverage

At time of pick-up the car rental company might offer you additional coverage including but not restricted to PAI (Personal Accident Insurance), PEC (Personal Effects Coverage), Super CDW, Seguro Relax Insurance, Road Assistance etc. Rentalmoose does not refund any locally purchased insurance charges/fees even if deemed unnecessary after return of the rental car. 

 16. One-way Rentals

One-way rentals (pick-up in one location and drop-off on another)  are available upon request and for a fee in most destinations and with most car rental companies. Rentalmoose will request one-way rentals and applicable fees (to be paid locally) with the car rental companies and will communicate such fees to the customers after the reservation has been made. The customer is entitled to cancel the whole booking free of charge if the customer does not agree with the one-way fee. Restrictions may apply for certain car groups, minimum durations and between certain cities and locations. 

17. Travel to other Countries

Customers must indicate travel to other countries at time of reservation. All countries must be noted on the voucher. In most cases, the car rental supplier must authorize any cross-border travel and will charge a daily fee locally. Such fee is stated on the vouchers terms & conditions. 

18. Optional Equipment

Optional equipment like child seats, roof racks, winter equipment etc. must be requested at time of reservation and is subject to availability to be confirmed by the car rental supplier. Applicable fees are noted on the car rental voucher and are paid locally.

 19. Customer Service

Rentalmoose will support customers in solving any problems with the car rental company which are not the customer’s fault. As a broker, Rentalmoose cannot be held liable for the provision of services (incl. insurances) by the car rental company as per rental agreement and/or the refund of charges from the car rental company. Customers must send any claim in writing to Rentalmoose within 90 days after the rental period. 

20. Booking Modifications

Booking modifications can be made up to 48 hours prior to the pick-up time and are subject to availability and additional charges. Rentalmoose does not charge for booking modifications but applies the prices which are applicable at time of amendment of the booking. No modifications can be made after pick-up time: no extensions of the rental duration, no refund of unused voucher days if the car is picked up late or returned early. Any changes of bookings (flight details, arrival time, car category etc.) must be communicated to Rentalmoose and NOT directly to the car rental company. Please note that a name change of the renter is not a booking modification but constitutes a cancellation of the original booking and a new booking under the new renter’s name. 

 21. Cancellations

Cancellations can be made free of charge up to 48 hours prior to the pick-up date/time provided cancellations are communicated to Rentalmoose during office hours Monday through Friday between 9:00 and 18:00 hrs CET, Saturdays, Sundays and Public Holidays between 11:00 and 16:00 hrs CET. For cancellations later than 48 hours prior to pick-up date no refund is possible. For cancellations of confirmed and paid bookings of 7- and 9-seater vans with pick-up during July and August no refund will be made, regardless of the cancellation date and time. Rentalmoose does not refund any paid for but unused voucher days due to no show or late pick-up or early return of the rental car. Customers have the right to provide proof in writing of a lesser financial damage and subsequently lower the cancellation cost.

 22. Limits of Liability

As a direct agent, Rentalmoose is exclusively liable for the orderly placement of the car rental booking with the car rental company, that is, for the procurement of the opportunity to complete the car rental on the agreed conditions. Rentalmoose is not liable if rental agreements are not effected locally for reasons which the customer is responsible for including but not restricted to missing or invalid documents at time of pick-up (driving licence, passport/personal ID, credit card, voucher), not fulfilling rental requirements like minimum/maximum age, incapability of driving due to consumption of alcohol, drugs, prescriptions etc. 

Other than that Rentalmoose is only liable for compensation of financial damages due to willful or severely negligent acts by its employees. In the event of simple negligence, Rentalmoose’s liability and the amount of compensation shall be limited to the foreseeable losses typical of the contract and only in the event of a breach of contractual duty, whose compliance is of a particular importance for fulfilling the contract. Rentalmoose shall be liable for cases which are impossible from the outset only if the impediment upon fulfilment was known to Rentalmoose or if its lack of knowledge arose from gross negligence. The aforementioned limitation or exclusion of liability shall not apply in the case of damage or injury to life, body, and health. In the event that our liability should be excluded or limited, the same shall also apply to the liability of Rentalmoose’s employees, representatives, and agents. With the exception of claims based on tortious acts, the liability for damage shall expire after one year. 

Rentalmoose is not responsible or liable for any claims based on the contractual rental agreement between the customer and the car rental company or for the rental car itself. In such cases customers need to contact the car rental company as their contractual partner. Rentalmoose is not responsible or liable for the rented vehicle itself, in particular not for its technical safety nor for the vehicle being suitable for the client’s needs. In this respect, the customer’s claims are exclusively limited to the supplier in question/on the spot. 

23. Your account details

You warrant that all account information supplied by you is true, accurate, current and complete.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. You fully understand and agree that we will not be liable for any losses suffered by you as a result of you failing to treat such information as confidential.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us using the contact details above.

24. Privacy Policy

Rentalmoose regards the protection of your personal data our major responsibility. Below we would like to inform you about the data we process and its purpose in accordance with the relevant data protection laws.

 24.1 The responsible company for data processing in Europe is:

Rentalmoose OÜ,
Address: Tuukri 50, Tallinn 10112, Estonia

If you have questions or comments about our data protection privacy policy in general or the assertion of your rights (see No.6), you can contact us at info@rentalmoose.com or contact our data protection officer in writing by post on the address above. 

24.2 Purpose of Data Processing

We collect and process data for the following reasons:

  • To ensure the functionality and performance of the website.
  • To process the booking of rental cars, their delivery and payment (contract processing).
  • To share interesting offers and news through our newsletter assuming you as a client have agreed to receive these offers.
  • Saved Data

Basically, it is possible to visit our website without providing any personal data.

For better performance and to guarantee our website’s functionality, we process the data transmitted to us by your Internet browser. These include the date and time of your visit, browser settings, the operating system and the IP address.

To process a rental car booking, we need your name, address, age of the driver, contact information such as an email address or a phone number, credit card or bank information. In order to be able to guarantee certain offers, we may need your date of birth, driving licence and ID information.

To send you information and offers via our newsletter, we require your email address.

24.3 Recipients or Categories of Recipients

Car rental bookings are handled by Rentalmoose. The data which you provide in a form on our website, such as those described in the Section 3 and 23, will be transmitted to Rentalmoose OÜ, and your chosen car rental company (including Fraud Prevention), with the purpose of processing your car rental booking.

We also reserve the right to transfer your data to debt collection agencies and business protection organizations (such as credit investigation companies).

It is possible that the recipients of the data may be located in countries outside the European Economic Area (third countries) where the applicable law does not offer a comparable level of data protection. In such cases, Rentalmoose ensures that an adequate level of data protection is guaranteed in other ways.

24.4 Data Security

To protect your privacy, all booking inquiries and related payment transactions that reach us through our website are processed with HTTPS secure encryption using state of the art encryption (SSL / TLS). You will know that your browser uses this secure transmission as it is indicated by the Internet address beginning with “https” and a small lock symbol (usually) displayed in the address bar of your browser window. When the lock is closed, it is a safe transfer. Some browsers show the address bar or part of it in green colour for this case. (Please note that these security settings are only available on pages where you can see and send your request or submit your credit card details.)

24.5 Enforcement of Rights

You have the right to request information about the personal data that we hold about you and to request the correction, deletion or restriction of the processing of this data at any time. To assert these rights, please use the contact options listed under No. 1.

24.6 Right of Appeal at Supervisory Authorities

In addition, you have the right to lodge a complaint with the competent supervisory authority. The supervisory authority responsible for Rentalmoose OÜ is as follows

Andmekaitse Inspektsioon
Address: Tatari 39, Tallinn 10134, Estonia
☎ +372 627 4135
✉ info@aki.ee

24.7 Use of Cookies

Rentalmoose uses cookies on our website. Cookies are small text files that are sent from our web server to your browser during your visit to our website that are stored by this on your computer for later retrieval.

The purpose of these cookies is to continue to recognize your computer during a visit to our website when switching from one of our websites to another of our websites and to be able to determine the end of your visit.

We also use these technologies to collect usage and preference information about you over time and across different platforms. So do our selected business partners, including our advertising partners. These companies use certain technologies to deliver adverts and marketing messages to you after visiting our website. Of course, you can also view our website without cookies. Internet browsers are regularly set to accept cookies. You can deactivate the use of cookies at any time in the settings of your browser. Please use the help features of your internet browser to find out how to change these settings. Please note that some features of our website may not work if you disable the use of cookies.

The collection or storage of personal data in cookies does not take place in this context by us. We also do not use techniques that combine information generated by cookies with user data.

24.8 Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Cookies are stored on your computer, which allows an analysis of your use of the website.

The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. We use the service on our website with activated IP anonymity. This means that on our website, your IP address will be abbreviated beforehand by Google within the member states of the European Union or in other contracting states of the Agreement in the European Economic Area and therefore anonymous. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and abbreviated there. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to the website activity and internet usage to us as website operators. For more information, please visit: https://policies.google.com/technologies/partner-sites

The IP address obtained from your browser and used by Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies in your browser in the settings of your browser software. Please note that some features of our website may not work if you disable the use of cookies. 

In addition, you may prevent the collection and use of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading and installing the browser plug-in available via the following link: http://tools.google.com/dlpage/gaoptout?hl=en

24.9 Newsletter

On our website, you are offered the chance to receive information about our offers via newsletter. We use the so-called double opt-in procedure for the registration. After you have given us your email address, we will send you a confirmation email. Only when you click on the confirmation link contained in the email, will your email address be added to our mailing list. This ensures that only the actual owner of the email address can order the newsletter. Data processing in the context of the newsletter is based on your consent.

You have the right to revoke this consent at any time for future newsletter emails.

You can unsubscribe for the newsletter by clicking  Unsubscribe on any Newsletter e-mail  and thus revoke your consent.

24.10 Other Communications

Rentalmoose will also send you a “pre-departure email” prior to pick-up containing some useful advice and reminders of what you will need to take with you to the car rental counter. After you have completed your rental, we may send you a questionnaire or ask you to review your experience with us.

24.11 Links

Our website may contain links to other platforms. If you are redirected to another website by clicking on one of the links, the privacy policy of Rentalmoose OÜ no longer applies. Instead, the policy of that respective website operator will apply.

24.12 Changes in Data Security

We reserve the right to change this privacy policy in order to adapt it to the new functions on the website or a changed legal situation. The current policy in force at the time of your visit to our website will be valid.

24.13 Miscellaneous

The ineffectiveness of single regulations of the rental contract does not result in the ineffectiveness of the entire contract. In addition, the generally applicable legal regulations apply. For all consumers of the European Union the conditions of this agreement and all objections related to the payment are subject to the law of the Republic of Estonia.


As of March 2020

Rentalmoose OÜ, reg number: 14711897 
Tuukri 50, Tallinn 101122, Estonia.

Rentalmoose OÜ 2020